William Hill Casino Review

Based on our rating system, William Hill Casino scores 84% which could be described as ‘very good’. The site offers a good all-round casino experience, but leaves plenty of room for improvements.

With around 600 games in total, this falls way short of the best UK online casinos. However, the variety of games is good and the providers are all quality names such as Pragmatic Play, NetEnt and Microgaming. Other positives of William Hill casino include its trustworthy reputation, regular bonus offers, speedy payouts and app.

Our First Impressions

William Hill casino has a good website, but it lacks certain aspects. The white background and basic design is good for navigation, but it almost looks a little too simplistic and dated. The Help section in particular looks like the standard Microsoft Office layout was simply copy-pasted. Although the information is good, this presentation looks very unprofessional.

What We Liked

• Ease of Use: William Hill Vegas Casino is a good site if you want to start playing quickly and easily. The search function and navigation menus make it really user-friendly.
• Variety of Games: William Hill Casino has a strong variety of games from top-name providers. Slots include Jackpots, Megaways, and new games, while its Live Casino section has more than 100 games with sub-categories such as Blackjack, Roulette, Baccarat and Poker.
• Player Offers: Both new and existing players can benefit from regular offers at William Hill Casino. It frequently offers free spins with little to no-wagering, bonus drops, and bet and get offers to give players more value.

What we Disliked 

• Website Design: The site design is very white and bright, the opposite of the typical casino atmosphere. Plus, the font is quite small and the site doesn’t scale well on a PC – you’ll always see white bars at the side, unless you zoom in/magnify the page.
• Game Search: Depending on which search tool you use you can get different game results so I’m not sure all of the games are categorised correctly. Also there’s no option to show all games which is a downside for me.
• Customer Service options: For such a large brand, you would expect comprehensive customer service options. However, I was only offered live chat or support via X.

William Hill casino offers promotions to both new and existing players. These can provide extra value to help extend your budget and play time. However, always read the specific terms and conditions so you know the full details before joining them.

William Hill Casino Welcome Bonus

The current new player promotion is as follows:

• Stake £20 and receive 200 Free Spins on Fishin’ Triple Pots of Gold™ POWER COMBO™

This is for new players only who opt in when making their first deposit. If not offered automatically then use the William Hill casino bonus code: L50.

Stake £20 on the above game and you’ll receive 200 Free Spins worth 10p on the same game. The Free Spins must be used within 24 hours of qualifying for the offer and the maximum winnings redeemable from the free spins is £30. Deposits made by Paypal and Paysafe do not qualify for this promotion.

William Hill Vegas casino continuously offers other promotions such as Free Spins on selected games. All you have to do to take part is to opt-in.

At the time of writing the current promotions include:

• 10 Free Spins on Fishin’ Triple Pots of Gold™ POWER COMBO™ – No deposit required
• Stake £10 and get 10 Free Spins on Harpoon Heist slot game every day.

William Hill casino offers over 600 different games and their portfolio is constantly updated. Although there is more than enough to choose from, compared to other casinos, their offering is limited.  

Game Providers

You’ll find games from the most well-known providers at William Hill casino. These include Blueprint Gaming, Red Tiger and Play’N Go. What makes William Hill Vegas stand out from the competition is that they also have their own in-house studio: Section 8. This gives them a large selection of exclusive and branded games that you won’t find anywhere else.

For their Live Casino games they partnered with Evolution, Playtech and Pragmatic, the industry leaders for table games with live dealers.

Slots

With around 500 slots, William Hill casino has enough to satisfy most casual slots players. This includes Megaways games, Progressive Jackpot slots, newly released games and exclusive slots too. You’ll find classics such as Big Bass Bonanza and Immortal Romance as well as exclusives such as Coco-Loco Cash and Diamond Hunter VIP.

Progressive Jackpots

If you are specifically looking for slots with Progressive Jackpots, William Hill doesn’t disappoint, we counted almost sixty different ones. This includes the famous Mega Moolah with a jackpot that is usually in the multiple millions. 

Table Games & Poker

William Hill casino has a small selection of electronic table games including roulette, blackjack and solitaire. There are around 25 games in total with a few different variations. However, if you’re a keen player then you’ll find a better selection elsewhere.

Poker players will find a whole section on William Hill Vegas just for them. Here you can play games and tournaments such as Texas Hold’em, Omaha and 7 Card Stud.

Live Dealer Games

There are over 100 live casino games at William Hill casino made up of roulette, blackjack, baccarat and game shows. They’ve teamed up with the best providers such as Evolution, Playtech and Pragmatic so you’re guaranteed high-quality games.

Although William Hill casino is compliant with the regulations from the UK Gambling Commission when it comes to safer gambling, we would like to see it a little more prominent on the site. You have to go to the footer or the help section to find it which isn’t easily accessible.

Limits and Safer Gambling Tools

That being said, the information they provide in the Safer Gambling section of their website is short but comprehensive. Safer Gambling tools at William Hill Vegas include deposit limits, product blocking, time outs and self-exclusion. We would like to see some loss-limits and session limits added too.

William Hill Casino’s KYC Process Explained

KYC stands for ‘Know Your Customer’ and means that companies have to verify who they are dealing with to comply with several rules and regulations. First and foremost this helps to prevent fraud and money laundering, but its also good for player safety too.

The process itself is straightforward: you simply provide ID documents such as a passport, driving licence or utility bill to verify your identity when asked to do so. If you fail to do so, you will not be able to withdraw any funds from your account and if you upload them too late, your account might be temporarily suspended.

Our Safety Index Rating Explained

When conducting the William Hill casino review, I had no hesitation in giving it an Excellent safety rating. It is fully licenced and regulated, employs data encryption, follows KYC policies, offers player safety tools, full payment transparency and is regularly audited for fair play. UK casino players can trust their money and data with William Hill Vegas.

Player Experience at William Hill Casino

Online casinos aren’t just all about the games, its important to take other factors into consideration. You want a casino that is easy to navigate, with smooth gameplay, great customer support and somewhere you can play on the go. So, let’s take a quick look at how William Hill casino performs in these areas.

Desktop and Mobile Performance

A big advantage of William Hill Vegas is that it has a dedicated app. Available to both iOS and Android users, the app receives overwhelmingly positive ratings, currently 4.3 Stars in Google Play Store and 4.5 Stars in App Store.

For those who prefer to play on a mobile browser, the site is fully mobile-optimised. I played it on my iPhone and it was quick-loading and smooth.

Player Support and Service

The biggest drawback with William Hill casino support is the limited options you have as a player: you have a choice between X (Twitter) and Live Chat.

When using Live Chat you first have to deal with an AI Chatbot which can be frustrating. However, if you repeatedly ask to speak to an agent, you can generally bypass that fairly quickly. Once through to an agent, they are usually helpful, but we have had mixed experiences.

William Hill casino offers different payment methods for deposits and withdrawals. For UK players the following deposit methods are available:

• Debit Cards
• Paysafecard
• E-wallets (PayPal, Skrill, Neteller, ecoPayz)
• Apple Pay
• Fast Bank Transfer

For withdrawals there are fewer options:

• Debit Cards
• E-wallets (PayPal, Skrill, Neteller, ecoPayz)
• Bank transfer
• Truelayer

Withdrawal Time

The William Hill casino withdrawal speeds vary per payment method. The times below are the indications given on their site:

• Debit Cards: 0.5- 4 hours for Visa Direct, 1-3 working days for other cards
• E-wallets: same day
• Bank Transfer: 3-5 working days

Signing up at William Hill casino is simple and involves just four steps:

The image below shows the registration screen at William Hill with the casino bonus code at the top: 

All in all William Hill is a very good online casino for UK players. Most people will find everything they could want and will have no problems navigating the site or their app. William Hill has a strong, trusted reputation with a long history, has a solid game selection, good bonus offers and is ideal for mobile gaming.

However our William Hill casino review has highlighted some minor areas of improvement, but those mostly come down to personal preferences.