Luna Casino Review

Both new customers and existing customers get rewarded at Luna Casino with daily offers and tournaments. Some offers, such as the welcome bonus, do have wagering requirements so it’s always advisable to read the full terms and conditions before taking it.

Luna Casino Welcome Bonus

New customers at Luna Casino can make the most of a welcome offer when you use Luna Casino bonus code LUNA.

The welcome offer is made up of: 

• 100% Matched Deposit Bonus up to £50
• 50 Free Spins on Rich Wilde and the Book of Dead

A wagering requirement of 30x applies on both the deposit and the bonus amount for the bonus cash. Free Spins are at a value of 0.10 per spin and there is a 60x playthrough requirement on any winnings. All wagering must be completed within 30 days. 

Luna Casino rewards existing players with ongoing bonuses such as Daily Picks, Prize Twister and Tournaments. 

Daily Picks are awarded every day and can be a mix of free spins, reload offers and cashback. Prize Twister is a customized bonus that is randomly awarded to players based on recent play, and Tournaments offer players a chance to win cash prizes for topping the leaderboard. 

Luna Casino VIP/Tier Programme

Regular Luna Casino players can be rewarded in a couple of different ways. 

Firstly, all players are eligible for the ‘My Levels’ promotion whereby you collect points for all of your play on the site. There is a progress bar at the top of the site and you can gain levels by collecting enough points, receiving rewards as you go. 

Secondly, there is an invite-only VIP programme at Luna Casino for high-rolling customers. When you join the VIP Club, you’ll get your own host and some high-tier benefits too. Unfortunately, I’m not at that level myself so I can’t access these juicy rewards.  

You’ll never run out of games to play at Luna Casino UK with over 7,000 to choose from. Game selection is also made easier by the filter tabs across the top, the main menu on the left hand side and the handy search function. 

Game Providers

When you think about game quality you can’t go wrong with names such NetEnt, Pragmatic Play, QuickSpin and Evolution. Fortunately, Luna Casino has a great selection of games from all of these and 30 more big-name games developers.

Slots Available at Luna Casino

With a choice of more than 6,000 slots, even picky slots players like me will find something they love. From tried and tested slot favourites like Sugar Rush, Buffalo Blitz and Eye of Horus to new games and even some exclusive games too, Luna Casino has you covered. 

A couple of additional features I enjoy at Luna Casino are the extra filters such as ‘Recommended for you,’ ‘Trending,’ and ‘Popular Near You’. In the screenshot below, you can see how the game filtering system works at Luna Casino:

Plus when you scroll over each game it gives you some extra info. Details such as how many people have played that game over the last six hours, what the biggest win has been, plus data such a min and max bet are all shown. There’s even a Hot and Cold slot filter showing what the current most popular games are and how much they have paid out. 

Luna Casino Jackpots

If you love to play slots with that extra potential to drop a big jackpot, then you’ll be happy playing at Luna Casino. There’s a huge selection of jackpot games with everything from daily jackpots worth a few thousand to networked mega million jackpots too. 

Table Games and Video Poker

Whether you enjoy blackjack, roulette, craps, baccarat or video poker, you can play them all at Luna Casino. There are several different variations of each game too, so you can choose the ones that suit your playing style the most.

Live Dealer Games at Luna Casino

For a more immersive live casino playing experience, Luna Casino offers an impressive selection of live dealer games. Not only can you play live blackjack and roulette but you can also play live baccarat and other card games with tables streamed from across the world including Las Vegas Strip casinos. 

Player safety is taken seriously at Luna Casino which can be seen in the number of responsible gaming tools it offers.

Player Verification and Safety

As all reputable casinos should, Luna Casino requires information from all new customers to verify their identity. When you register, you only need to give a phone number and date of birth, however, when it comes to making withdrawals or when reaching certain spend limits, you’ll be asked for ID documents and proof of address.

This is called KYC (Know Your Customer) and is all perfectly standard to comply with licensing regulations. 

Luna Casino also gets top marks for providing its SafeMate tool on top of regular safer gambling tools such as deposit limits and reality checks. SafeMate helps you track how much money you’ve spent, how much time you’ve spent gambling and all of your wins and losses over the last 6 months. 

Even more importantly, it can give you a health check score by comparing your habits to other players. This means you can easily see if your gambling habits are above or below average and it enables you to monitor your own activity.

Our Safety Index for Luna Casino – Excellent

After completing the Luna Casino review I have given it a Safety Index Rating of Excellent based on my conclusions. 

This is due to a number of factors such as its reputable licensing, strong responsible gambling tools, and the quality of its games and providers. Other considerations include secure encryption for player data, and the fact that Luna Casino gets independently audited by iTechLabs to assure fair and transparent gaming.

Player Experience at Luna Casino

Desktop and Mobile Performance  

Luna Casino is a top option for UK players who love gaming on the go. The site is fully mobile-optimized, meaning you can access it from any browser. However, Luna Casino also has its own app, so you can get easy access to a streamlined service at the click of a button.

I tried playing some Luna Casino games on my mobile and the experience was smooth, efficient and without any interruptions or issues. 

Customer Support

As already discussed, live chat is available but only to registered customers. When I tried to chat to a live agent I went around in circles on the chatbot first so it was quite a frustrating experience.

Customer service is available to all customers, existing, new or potential via email on support@lunacasino.com and the response time is usually quick. 

There is no phone service to call customer support, but there is a FAQ section that you can access for popular questions. I found the FAQ to be too specific though so didn’t really help with more open enquiries.  

Luna Casino offers a few different options when it comes to making deposits and withdrawals.

Luna Casino Payment Methods

This is an area that Luna Casino should improve to make it more accessible to more UK players. Here’s a full list of deposit payment methods that are accepted:

• Visa
• Mastercard
• Trustly
• PayPal
• Bank Transfer

Luna Casino Withdrawal Speeds

Luna Casino processes withdrawals within 24 hours making it a fast payout casino, however it can take longer for it to hit your account. Withdrawals will only be processed to verified accounts so make sure you have uploaded any ID documents required to speed up the process.

The Luna Casino login is a quick and simple process, just follow these simple steps.

1. Go to Luna Casino and select ‘Join Now’ from the top right of the screen.
2. Enter your phone number and date of birth. If you are already registered on another SkillOnNet casino, you will be fast tracked through a quick registration.
3. You’ll be asked to create a username and password and you must tick to confirm you are over 18 years and you accept the site’s terms and conditions. 
4. You will then be sent a verification code to your mobile phone and when you successfully enter it, you’re registered. 
5. To make your first deposit, select ‘Deposit’ and then choose your preferred method from the options. You will have the option to enter a bonus code to claim the welcome offer which is LUNA.

Here is what the registration screen looks like at Luna Casino:

During my Luna Casino review, I have found plenty of things to love about this casino. The game selection is top quality, the site layout, the game filtering options, the regular bonus offers and the responsible gaming tools are all excellent. The theme is fun too and I like how easy it is to access on mobile. 

There are a few elements that I think could do with improving though. I would like more customer-friendly information on the site about the offers and rewards. I would also prefer more banking methods, better options for customer service and lower wagering on the welcome bonus.

Overall, I do think Luna Casino is a great gaming environment for UK players. The licensing and regulation means it can be trusted and you can’t fault the quantity and quality of the games on offer. I’d have no issue in recommending it to others.