Casumo Casino Review
Casumo leads the way when it comes to gamification in casino play. But, what else does it have to offer? Our Casumo casino review takes an in-depth look.
Casumo online casino has made quite a name for itself with a user-friendly design, a creative gamification system and an ever-expanding catalogue of more than 5,000 games. Let’s check the other advantages and disadvantages:
Pros
- An ever-growing catalogue of 5,000+ games, well above the UK average of 1574.
- Casumo’s own live table games.
- Gamification of reward system.
- Top data safety and trustworthy licenses.
Cons
- Slow debit card withdrawals
- No customer support over the phone.
- Withdrawals under £10 incur a £3 fee
Our Review of Casumo Casino – iGN Rating: 90%
Throughout our Casumo casino UK review, this platform stood out as a top operator in the UK market. This is thanks to its clever use of innovative features and a streamlined design that truly puts players first.
The game library is a standout feature, packed with a huge variety of titles that will please just about every type of player.
On the safety front, it’s flawless: fully licensed and backed by top-tier encryption to keep your data safe.
The site’s design is sleek and easy to navigate, and the rewards system keeps things exciting. Overall, Casumo online casino is a secure, fun, and modern choice for UK players.
First Impression on Casumo
Our first impression of Casumo UK was nothing but great. This casino greets players with a modern and simple design. The main header has just two categories – Casino or Sports. Then when you click into casino you are offered two further menus, one for account management and rewards and the other for game categories. The main screen has a carousel directly showcasing the casino’s top selling points like current promotions/bonuses, special events and new games.
We had no trouble finding our way to the sign up form and creating our account. We were able to provide our proof of identification and start playing quickly after that!
What We Liked
- Wide Range of Games: The choice of games, especially Casumo slots, was impressive with classic titles and lots of new games too. The catalogue of around 5,000 games is well above the 1,500 average for online casinos in the UK. It even allows users to play Casumo branded live table games like blackjack and roulette.
- Safety First: With both UKGC and MGA licenses, Casumo has built itself a strong reputation for security. The platform is regularly reviewed by eCOGRA, and player’s data is protected with top-tier encryption, ensuring a safe gaming environment, from personal data to payments.
- Gamified Experience: The reward system adds a unique touch to Casumo. While spinning some reels or playing live games, players earn loyalty rewards, keeping the gameplay fun and exciting. These rewards can include Casumo free spins, funds, and more bonuses.
What We Disliked
- No Phone Support Option: If you need immediate assistance, Casumo offers two options: live chat or email, but no phone support; this would be a good thing to add in the future for better customer support. Phone support offers a more detailed and personal way of resolving urgent problems with your account.
- Withdrawal Times: Casumo withdrawal times could use some improvement. Withdrawals via e-Wallets take 24 – 48 hours, however debit card withdrawals can take up to 3 days. The platform should look to add some instant payment methods to keep up with competitors.
100% deposit match up to £100 + 50 Free Spins
Casino Details
VIP Rewards
Payout speed
Support Options
Casumo Casino Bonuses and Promotions
Like most online casinos, new and existing players can access bonuses such as Casumo free spins or matched deposits. Let’s take a look at some of them. Don’t forget that T&Cs apply for each one of them.
Casumo Welcome Bonus
You don’t have to worry about a Casumo bonus code when joining this casino. To access the Casumo casino welcome bonus, you just need to choose the relevant casino bonus upon registration and deposit a minimum of £20.
You will then unlock a 100% bonus on the first deposit, up to £100, as well as 50 free spins of £0.10 on Big Bass Bonanza. Keep in mind that the deposit and bonus money come with a 30x wagering requirement (so 60x wagering in total) before winnings are available for cash out. Any money made from the 50 Free Bonus Spins is also subject to 30x wagering. You need to unlock the bonus through the ‘Valuables’ page prior to your deposit!
100% deposit match up to £100 + 50 Free Spins
Casumo UmoDays Promotion
Casumo has a daily promotion for existing players all with a different twist. Every day you can log in and claim the reward of your choice as follows:
- Top-Up Monday – Boost or Spins, your call
- Twist-Up Tuesday – Deposit + Wager = Bonus Spins
- Midweek Mash Up – Hump Day Helpers
- Pick ‘n’ Play Thursday – Deposit, wager and Spin – Your Pick
- Feel-Good Friday – Boosts and Spins
- Spin Stack Saturday – Layered Spins for the weekend
- Sunday Spin-In – Chill End of Week spins
Casumo’s In-game Adventure
Casumo stands out for its in-game loyalty rewards system. While enjoying your favourite Casumo slots and live games, you’re also collecting points and gaining “valuables” such as free spins, cash bonuses, and other promotions. This gamified experience helps make every spin and gaming session a tad more exciting.
Casumo Casino Games’ Review
Casumo UK offers a variety of game titles to please all types of players, from live roulette and blackjack tables to classic slots. The handy navigation system lets you search by game type and game providers so you won’t have any trouble finding your favourite games. Let’s take a look at some of the providers and the biggest hits available here.
Game Providers
Casumo has partnered with most of the leading casino games developers in order to provide a great experience for all users. Among the most famous, we find NetEnt, Pragmatic Play, and PlayTech. In total, it’s more than 30 providers that can be found on this online casino, each one bringing its classics and popular slots.
Slots Available at Casumo
If you’re looking for a new game to play, or just want to spin a few reels on some of your all-time favourites, you’re in the right place! With more than 3,500 Casumo slots available, divided into many categories, this casino ensures players will find what they’re looking for.
On the slots page, you’ll find recommendations under “Games of the Week”, plus headings for categories such as top slots, new releases and exclusive games. By scrolling down, you’ll be able to look for slots depending on their gameplay style: Megaways, Slingo, or Instant Wins. We were glad to find some of our favourites, including Temple Tumble Megaways and Gates of Olympus 1000, easily accessible and playable.
From classic fruit machines to modern video slots, the choice is extremely large, so casual players feeling a bit lost in all those games might benefit from Casumo’s recommendations!
Casumo Jackpots
From time to time, you’ll find a game with a jackpot amount written on it. This means that this game is part of the Casumo Jackpots, which consists of 4 tiers of jackpots (Mini, Minor, Major, or Mega). These that stack up every time someone spins a reel on one of the selected games (£0.09 is added to the Jackpot for each spin). These huge payouts can drop at any time. The Mega jackpot starts at £100,000 and can increase drastically over time.
Live Games
Similar to slots, we discovered during our Casumo review that the platform has an almost endless amount of live games to choose from. These games come from providers such as Pragmatic Play or Evolution, but some of them are directly produced by Casumo itself!
We found classic casino table games, each one with many variations: Roulette, Blackjack, Poker, or Baccarat. Then we have live Game Shows such as Deal or No Deal, Snakes and Ladders, Money Drop and Treasure Island. Definitely something for every taste!
Responsible Gaming at Casumo
Finding a casino that values responsible gaming and players safety is a must, which is why Casumo UK has implemented a few processes to create a safe and transparent experience.
Players Verification & Safety
To comply with UK regulations, Casumo follows the Know Your Customer (KYC) protocol to keep gaming safe and responsible. Users are asked to submit official documents like a passport or a driving license to verify their identity. It is also required to submit proof of address through bank statements or utility bills.
Additionally, Casumo might make a Source Of Wealth (SOW) request, in order to verify where players’ funds are coming from. This comprehensive verification process is not only a guarantee of safety for players, but also an example of the transparent and legal work of the casino itself.
Finally, Casumo provides all the tools players might need in order to get some help. From the Play Okay feature to set a personal limit, or the 24/7 chat available to discuss any struggles players might be facing.
Our Safety Index Rating – Excellent
After completing our Casumo casino review, we’re pleased to say that it scores an excellent safety rating on our index, which tells us a lot about its commitment to safer gambling.
The casino is fully licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority, two of the most highly respected gambling authorities in the business. SSL provides a secure transfer of data, meaning that all transactions and players’ personal data are protected.
Additionally, Casumo UK has its fair play verified by independent auditors that are trusted to conduct such tasks under regular intermediate or short-term periods. Thanks to all those elements, Casumo is one of the most reliable options for the UK market.
Player Experience at Casumo
Casumo on desktop is a dream come true for players who enjoy simplicity and efficiency. With a clean user interface, navigation is simple, and loading times are fast, meaning that you can get to play your favourite games as quickly as possible.
If you’re more of an ‘on-the-go’ player, Casumo’s mobile app provides an equally good experience. Available on both iOS & Android, it perfectly matches the original platform, providing seamless performance in a very functional UI. As part of our Casumo review, we checked the app ratings, which came back high in both the App store (4.5/5) and Google Play (4/5) which reflects our personal experience.
Player Support and Service
Casumo provides several customer service options, each one serving a different purpose. Those services are available 24/7 but may vary in response time.
The first one is the classic FAQ section, which provides answers to basic questions you might have about the casino, such as Casumo free spins, slots, payments, withdrawal times etc. This one’s not really considered customer service, but if you have any questions regarding common topics, its a good resource.
For non-urgent issues regarding your account or your experience, you can contact Casumo via email at support@casumo.com. For urgent queries on the other hand, you can contact Casumo’s agents directly through the live chat feature. You’ll get a quick response and a personalised help, 24/7.
Missing Phone Support
Unfortunately, Casumo is still missing a phone option for customer support. This could be a great way of improvement in order to satisfy all requests, especially urgent ones.
Banking and Payment Methods
Now let’s take a look at all the different deposit and withdrawal options available at this casino as well as the all-important Casumo withdrawal time.
Casumo Casino’s Payment Options
Casumo online casino players have various payment methods at their disposal, offering them flexible and convenient options.
From traditional payment methods such as Visa and Mastercard to digital options such as Apple Pay, Skrill and PayPal, there’s something for everyone.
Here’s a complete list of payment methods available at Casumo:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Skrill
- Neteller
- MuchBetter
- Bank Transfer
- Paysafe
Casumo Withdrawal Time
In terms of withdrawals, Casumo tries to push requests through quickly, but the method used can result in different waiting times.
E-wallet cash outs are the quickest and are usually processed within 24 hours, 48 hours at most, which is perfect for players interested in receiving their money promptly.
Casumo casino UK withdrawal times are longer for users using debit card or bank transfer as a payment method. Debit card can take a maximum of 3 working days whilst bank transfer withdrawals can take up to five days. This variety of choices ensures that players can opt for the solution that suits their preferences and demands best.
For anyone looking to make a small withdrawal under £10, be aware that a £3 fee will be applied.
How Casumo Compares to Other Casinos in the UK
For players still hesitant on which online casino to visit, we’ve put together quick-glance comparison between Casumo UK and other important operators in the UK:
100% deposit match up to £100 + 50 Free Spins
#ad. 18+. Gamble Responsibly. New customers only. 100% Deposit Bonus up to £100 on the first deposit. 30x wagering on Deposit and Bonus (game weighting applies) + 50 Bonus Spins (Big Bass Bonanza) of £0.10. Min. deposit £20.
150% welcome bonus up to £150
#ad. 18+. Gamble Responsibly. New accounts only. Min. deposit required. Debit card or Instant Bank Payment only. 50x wagering, game contributions vary. Max stake applies. 7 day expiry.
100% bonus up to £100 + 100 Free Spins
#ad. 18+. Gamble Responsibly. New players in GB only. 100% deposit bonus up to £100. Min. deposit: £20. Max Bonus wins: £500. Max bet with active bonus: £2. Wagering requirement: 30x sum of deposit + bonus. 100 Free Spins applicable to Book of Dead only: 20 Free Spins per day for 5 days. Daily login required. Maximum Free Spins winnings: £100. Winnings credited as bonus money with a 45x wagering requirement. Game restrictions apply.
How to Sign Up and Deposit at Casumo Casino
The registration process at Casumo online casino is smooth and straightforward and should only take a few minutes. Here is a step-by-step guide for seamless registration at Casumo:
Visit Casumo’s Homepage
Head to Casumo’s homepage, and click on ‘Sign Up’.
Choose Your Welcome Offer
You’ll be able to choose between two welcome offers, one for sports betting, the other for online casino. To select the Casumo casino welcome offer, choose the casino option.
Enter Contact Details
Enter your email address, phone number, and create your password.
Fill in Personal Information
Enter your post address, then your real name, last name, and nationality.
Provide Additional Details
Then, you’ll be asked to provide your date of birth, place of birth, gender, and accept general T&Cs. During this step, you’ll have the opportunity to set deposit limits.
Verify Your Identity
Finally, it’ll be time for the identity verification process. You’ll need to provide a proof of identification (ID, Passport, etc.) and a proof of address (utility bill, insurance certificate, etc.)
Start Playing
After 30 minutes at most, your account will be verified, you’ll be able to deposit some funds and start playing!
Deposit Funds
Choose between all the payment methods available and deposit a minimum of £10 (or £20 if you want to utilise the welcome offer). The money will go directly into your account, and once it’s all done, you can start enjoying Casumo.
Our Final Thoughts on Casumo Casino
On conclusion of our Casumo Casino review we feel like it’s a breath of fresh air in the sometimes repetitive world of online gaming. Its combination of a huge games library, rewarding gamified system and excellent Casumo app makes it one of the best choices for UK players. The Casumo casino welcome bonus offers players a great start too.
Withdrawal speeds could use a little boost, but overall Casumo online casino will have no difficulty standing its ground with its game diversity and security. It’s definitely a solid option if you want something dependable and fun to play!
Casumo Casino Review FAQs
What is Casumo Casino?
Launched in 2012, Casumo UK has been a pioneer in the gamification of online casinos. Based in Malta, Casumo is licenced in the UK, Malta, Spain and Sweden and is regulated by both the UK Gambling Commission (UKGC) and Malta Gaming Authority (MGA). You can trust that it offers a safe and fair gaming experience to players across the globe, including UK players.
Is Casumo Casino safe for UK players?
Yes, Casumo is licensed by the UKGC and MGA, ensuring a secure and regulated experience. Payment methods are secured as well, and help is on hand 24/7 if needed.
What is the minimum deposit at Casumo?
The minimum deposit at Casumo Casino is £10. However, to benefit from the welcome bonus, you’ll need to deposit a minimum of £20.
Does Casumo offer a mobile app?
Yes, Casumo’s mobile app is available for both iOS and Android devices, and all features found on desktop are available on mobile as well.
What payment methods does Casumo accept?
Casumo supports Visa, Mastercard, Apple Pay, Skrill, PayPal, Trustly, Paysafe, and Bank transfers.
How long do withdrawals take at Casumo?
Withdrawal times vary by method, with e-wallets being the fastest at 24 to 48 hours. Bank transfers take the longest, requiring up to 5 days.
What are the Casumo sister sites?
Casumo is a stand alone casino operated by Recro Limited so there are no Casumo sister sites.